实用商务英语口语：电话会议

一、商务英语口语之电话会议准备

电话会议的英文是conference call。如果你是新手，不怎么熟悉电话工具，打电话前一定要充分学习电话软件的特点，各个功能键的用法，防止正式电话会议中出洋相。另外，在打Conference call 前一定要打好草稿，列出预期要讲的事项，并学会设想对方可能问到的问题，提前在脑子里过一遍。使用商务语言，简洁明了。电话会议最重要的目的是交流工作，所以要切忌使用深奥、复杂的词汇和句型。

二、商务英语口语之电话会议礼仪

1.Quiet Environment 安静的环境

Make sure you are in a very quiet environment, this will make you hear everything clearly and keep the misunderstandings to minimum.

确保你身处一个安静的环境之中，这将保证你能听到会议的全部内容，并且使得误解减少到最低限度。

2.Being on Time 做到准时

If you are the conference call leader, you want to start right on time, because the conferee may have other business to do. If you are a conferee in the call, be on time, you do not want to miss anything that might be important.

如果你是电话会议的负责人，你会希望会议按时开始。因为其他与会人员在此之后也许还需要参与其他的事物中。如果你是普通的会议人员，要做到准时，你不会想要错过任何可能重要的信息。

3.Using Telephone Technology 电话技巧

The mute button does wonders, the mute button should be used if there is a lot of background noise that you simply cannot control. Of course, make sure you know how to un-mute for when it is your turn to speak or answer a question.

静音键可以起到惊人的作用，当你周围有一些噪音你没有办法轻易控制，你最好开启静音键。当然，当轮到你发言或回答问题时，你要知道怎么解除静音。

4.Keep on Topic 不要跑题

Do not fill the call with unnecessary talk. Keep to the point. Remember there may be several people on the call that have other pressing things to do.

不要让电话会议里都是废话。抓住重点。要记住可能有一些正在参与会议的人还有其他紧急的事物要处理。

三、商务英语口语之电话会议流程

电话会议通常按照以下流程：

会议开始自我介绍、寒暄→切入正题、介绍会议主要内容→按事前定好的发言顺序发言→引导话题走向→讨论会议重点→总结电话会议内容。

四、商务英语口语之电话会议常用表达

Are we all on? 大家都在吗？

Can I ask that we all state our names, please?

我们大家先说下各自名字吧。

Hello, everyone. I’m May in Shanghai.

大家好，我是在上海的May。

Hi May. This is Gail from RongShen Co.Ltd. I'm calling in with Candy Wang, Susan Zhou, Vicky Li and Lily Chen.

你好May，我是荣升有限公司的Gail，现在和我一起的还有Candy Wang, Susan Zhou, Vicky Li and Lily Chen.

I suggest we can have a weekly project meeting over the phone call in the near future.

我建议我们就一周项目开一个电话会议。

Can everybody hear me?

大家都能听到我的声音吗？

Sorry, Could you repeat again?

抱歉，能重复一下吗？

I think the issue is toocomplicated and I will send an email to you after the meeting.

我认为这个问题有点复杂，会议结束后我会给你发一封邮件。

Sorry. I just dropped the line.

抱歉，我刚刚掉线了。

Thank you. Our next question comes from the line of Brian Nowak with Morgan Stanley. Please proceed with your question.

谢谢。下一个问题来自Morgan Stanley的Brian Nowak。请提问。

These are all good ideas we're throwing out, but we need to focus on the main goal.

这些都是非常棒的想法，但是我们需要聚焦在主要目标上。

And how big that, any way to help us quantify how big that already is to the revenue growth that you're seeing, particularly on groceries and any particular comments on fashion and apparel, same line of thinking? Thanks.

在可预见收益增长的情况下，有没有什么办法让我们来判断，这个投资的需求究竟有多大？请围绕零售行业或者时尚快消来说一说你们的思考。谢谢。

So we'll have to see. We right now are working on getting the capacity in.

所以我们还可期待一下。目前我们致力提高中心的存贮量。

Can we call off the conference call？

我们可以取消电话会议吗？

Okay. So we want to come up with a strategy for the Cutlas Software buy out.

好了。现在我们一起来讨论下Cutlas 软件公司并购策略。

Okay, I think we are all on the same page here…

好了，我想大家的想法都统一了。

I’m sorry but I think you may have that slightly wrong…

不好意思，但我觉得你讲的有点问题。

I will be glad to answer any questions that you may have. 如果你们有什么问题，请尽快提问。

Alright, nice call everyone. We decided to rewrite the contract.

好了，今天通话非常愉快。我们已经重新草拟合同了。


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